2. Collection and Use of Information
You may need to provide 2CO with personal information such as:
- names; phone numbers; mailing, billing, shipping, and email addresses;
- bank account information; credit and debit card information; dates of birth; and identification documents.
2CO uses such information for:
- website registration; enabling sales and other transactions; processing payments and settlement; sending payouts; handling orders; providing receipts;
- providing customer service; providing dispute resolution, chargebacks, refunds, or related issues;
- marketing and surveys; sending service update notices;
- recovering debt and collections; detecting and preventing fraud; detecting and preventing violations of our legal agreements;
- measuring, improving, and customizing our services; and
- fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.
2CO may also collect background information and credit checks from third parties to verify your identity; deter, detect, and prevent fraud and illegal activity; make business decisions; and as a part of our legal obligations. 2CO retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
2CO collects information from you to post entries to our community website or forums. Such information may include your email address, Internet Protocol address, user name, date and time of signup, and date and time of posts to the forum.
2CO uses this information for the secure and efficient functioning of our website, to provide you with access to our community site, to detect and prevent violations of our legal agreements, and as part of any legal obligations related to our community website.
2CO collects information on each transaction conducted through our website. Such information may include the amount of the transaction; the goods purchased; the identity of the seller, affiliate, and customer; payment type; currency; location; Internet Protocol address; and websites visited.
2CO uses such information for refunds, for customer service, for website optimization, or for other administrative or business purposes. 2CO may share information related to the transactions you conduct through our website with sellers, affiliates, or customers for the purposes disclosed in this Privacy Statement. 2CO retains transaction information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
Customer Service Correspondence
2CO also collects information involving customer service correspondence. This information may include emails, internet chats, faxes, or telephone calls directed to our customer service centers. 2CO processes this information to provide customer service, handle complaints or disputes, measure and improve our customer service, detect and prevent fraud, and detect and prevent violations of our legal agreements. 2CO retains customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
Cookies, Web Beacons, and Logs
2CO collects information related to your use of our website using cookies, web beacons, and log information.
Web beacons are objects embedded into web pages that allow us to determine whether and for how long users view web pages. We use web beacons for site traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.
Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. 2CO uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.
2CO also uses information gathered from logs, cookies, and web beacons to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. 2CO retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
You may stop your browser from accepting cookies or web beacons. The Help portion of your browser should explain how to configure your browser’s cookie handling. Your browser may have add-ons that may help you block web beacons. You may have limited functionality if you block cookies or web beacons set by our website.
4. Sharing of Information
Organizations that Provide Services to Us
2CO discloses personal information to other organizations that perform services on our behalf. We require such organizations to use such information solely for the purposes of providing services to us and to protect the personal information with appropriate safeguards.
Such organizations include financial institutions; payment processors; money transfer service providers; acquirers; auditors; background and credit check organizations; fraud prevention service providers and anti-fraud networks; marketing service providers; database managers; customer service providers and representatives; debt collectors; and others who perform technical, logistical, financial, tax, legal, compliance, or administrative functions on our behalf.
These organizations may perform functions such as processing credit and debit card payments, sending wire transfers, providing background and credit checks, providing fraud checks, providing customer service, analyzing data, supplying marketing assistance, fulfilling orders, delivering packages, sending postal mail and email, debt collections, and providing other financial, technical, logistical, tax, legal, compliance, or administrative functions.
Financial institutions, payment processors, and acquirers may share the information that 2CO provides to them with other financial institutions or card networks in order to provide financial services, payment services, and to process payments. Fraud prevention service providers and anti-fraud networks may share the information 2CO discloses to them with other fraud prevention service providers and anti-fraud network participants in order to provide fraud checks.
2CO discloses personal information to its sellers. 2CO provides payment processing services to sellers who make goods and services available to customers for purchase on those seller’s websites. We have confidentiality agreements with these sellers. We share personal information with sellers to complete transactions, resolve customer comments or complaints, and for administrative and analytical purposes like accounting, billing and audits, information system management, and other uses.
2CO discloses personal information to its customers. 2CO provides payment processing services to sellers who make goods and services available to customers for purchase on those seller’s websites. We may share personal information with customers to complete transactions, resolve customer comments or complaints, and for administrative purposes like accounting, billing and audits, and other uses.
2CO stores, collects, and otherwise processes information mainly in Columbus, Ohio, U.S.A.
If you are residing in the European Union/ the European Economic Area, you have the right to:
- access your personal information, rectify it, restrict or object to its processing, or request its deletion,
- to receive the personal information you provided to 2CO or to transmit it to another company. More specifically, based on the European Union laws, you may request and receive copies of the personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
- to withdraw any consent provided,
- where applicable, to lodge a complaint with your supervisory authority.
We encourage to contact us and we will respond in due time to settle all your questions and requests to the extent permitted by law.
Further, we permit only authorized 2CO employees and third parties to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between 2CO and that individual or organization.
7. Data Integrity
In the European Union, the age limitation is 16. Thus, if this jurisdiction applies to you, 2CO will not knowingly collect, maintain, or use personal information from children under age 16.
12. Enforcement, Dispute Resolution, and Verification
13. Contact Information
Attn: Privacy Officer
855 Grandview Avenue
Columbus, OH 43215
We have also designated a EU Representative, for all the individuals residing in the European Union / the European Economic Area:
Attn: Data Protection Officer
Email: [email protected]
Dimitrie Pompei 10A, Conect 3,
020337 Bucharest, Romania